INDUS COUNSEL
INDUS COUNSEL
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    • Snehal Patil
    • Swati Govil
    • Sharron Gordon
    • Kiersten Ringo
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  • CONTACT US
  • ABOUT US
  • OUR TEAM
    • Snehal Patil
    • Swati Govil
    • Sharron Gordon
    • Kiersten Ringo
  • OUR SERVICES
    • Business Transactions
    • Estate Planning
    • Real Estate
    • Immigration
    • Startups
  • INDUS INSIGHTS
    • IndUS Blog
    • IndUS Podcasts
    • IndUS Guides
  • CLIENT PORTAL
    • Questionnaires
    • Document Uploader
    • Payment Portal
  • CONTACT US

Outsourcing

Our outsourcing experience covers both customer-side and vendor-side representation, occasionally in collaboration with outside consultants.  We provide end-to-end representation, including pre-RFP strategizing, on-site diligence, vendor assessment, contract negotiation, transition planning, relationship governance, and contractual disagreements.  We also regularly counsel companies on domestic and international privacy and data security issues.
Outsourcing Issues
  • Sourcing strategy and counseling
  • Drafting RFIs and RFPs
  • On-site due diligence
  • Vendor assessment and selection
  • MSA, PSA and SOW drafting and negotiation
  • Counseling on SLAs, pricing, disaster recovery and other operational and risk-management matters
  • Transition planning and counseling
  • Employee transfer and personnel management, including contingent labor issues
  • Vendor management and oversight, including prime and subcontractor arrangements
  • Contract lifecycle management
  • Customer-vendor relationship governance and management
  • Dispute resolution, including service credits computation
  • Exit strategizing, including MSA renegotiation, restructuring and termination of engagement
  • Data center and co-location agreements and shared services

Business Process Outsourcing
  • Billing services, including large balance transfers, missing payments and collections
  • Call center agreements
  • Customer care contracts
  • Data and revenue management
  • Finance and accounting, including accounts payable, cash applications, contract sales code administration, dealer financial services, and outside collections and bankruptcy
  • Financial care
  • Marketing campaigns
  • Payroll and employee benefits administration
  • Prepaid card services 
  • Retail sales force

Information Technology Transactions
  • Application development and maintenance
  • Application lifecycle management and support
  • Cloud-based computer infrastructure
  • Database management
  • Data center and co-location facilities
  • Desktop support
  • ERP deployment and implementation
  • Help-desk and service desk
  • Software design, development and support
  • Staff augmentation
  • Systems integration
  • Systems management and computer operations
  • Voice/PBX and LAN services       

Knowledge Process Outsourcing
  • Data and risk analysis
  • Investment management and research
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