Outsourcing

Our outsourcing experience covers both customer-side and vendor-side representation, occasionally in collaboration with outside consultants. We provide end-to-end representation, including pre-RFP strategizing, on-site diligence, vendor assessment, contract negotiation, transition planning, relationship governance, and contractual disagreements. We also regularly counsel companies on domestic and international privacy and data security issues.

Outsourcing Issues

Sourcing strategy and counseling
Drafting RFIs and RFPs
On-site due diligence
Vendor assessment and selection
MSA, PSA and SOW drafting and negotiation
Counseling on SLAs, pricing, disaster recovery and other operational and risk-management matters
Transition planning and counseling
Employee transfer and personnel management, including contingent labor issues
Vendor management and oversight, including prime and subcontractor arrangements
Contract lifecycle management
Customer-vendor relationship governance and management
Dispute resolution, including service credits computation
Exit strategizing, including MSA renegotiation, restructuring and termination of engagement
Data center and co-location agreements and shared services

Business Process Outsourcing

Billing services, including large balance transfers, missing payments and collections
Call center agreements
Customer care contracts
Data and revenue management
Finance and accounting, including accounts payable, cash applications, contract sales code administration, dealer financial services, and outside collections and bankruptcy
Financial care
Marketing campaigns
Payroll and employee benefits administration
Prepaid card services
Retail sales force

Information Technology Transactions

Application development and maintenance
Application lifecycle management and support
Cloud-based computer infrastructure
Database management
Data center and co-location facilities
Desktop support
ERP deployment and implementation
Help-desk and service desk
Software design, development and support
Staff augmentation
Systems integration
Systems management and computer operations
Voice/PBX and LAN services

Knowledge Process Outsourcing

Data and risk analysis
Investment management and research